Return and Refund Policy

TAt [Your Company Name], we strive to ensure that our customers are satisfied with the quality of our livestock and aquarium supplies. However, we understand that issues may arise, and we are happy to assist with returns and refunds under the following conditions.

We take great care in maintaining the health and well-being of all aquatic animals in our store. However, once an animal leaves our store, its health may be affected by factors beyond our control. For this reason, we offer a 3-day livestock guarantee under the following conditions:

• Eligibility for Refund or Exchange:
  • If your livestock (fish, invertebrates, or corals) becomes unwell or dies within 3 days of purchase, you may return it to our store for a refund or exchange.
  • You must provide the original receipt for proof of purchase and bring the deceased animal in a sealable container with a sample of your aquarium water for testing.
• Exclusions:
  • Refunds or exchanges will not be provided if the water test results show unsuitable conditions (e.g., improper temperature, pH, ammonia levels, etc.).
  • Livestock that has been exposed to other fish or animals outside of appropriate quarantine measures is not eligible for a refund.
  • Special orders, discounted items, and "as-is" livestock are not eligible for returns.

We offer returns for defective or damaged aquarium equipment that does not come with a factory warranty. If you discover an issue with your equipment, we allow returns within 7 days of purchase under the following conditions:

• Eligibility for Return:
  
  • The equipment must be returned within 7 days of purchase with the original receipt.
  • The item must be in new condition, with all original packaging, manuals, and accessories included.
  • The issue with the equipment must not be caused by misuse, improper installation, or external damage.
• Refund or Exchange Process:
  
  • We will inspect the item upon return. If the equipment is found to be defective or damaged through no fault of the customer, we will issue a refund or provide an exchange for the same or similar product, subject to availability.
  • If no replacement is available, a store credit or refund will be issued.

• No Refunds or Exchanges:
  We do not accept returns or exchanges for the following:
  
  • Opened food or chemical products (e.g., fish food, water conditioners).
  • Special order or custom equipment.
  • Equipment that has been modified or tampered with.
• Refund Method:
  Refunds will be issued to the original form of payment. If the original payment method is not available (e.g., closed credit card account), a store credit will be issued instead.
• Shipping Costs:
  For online orders, shipping costs are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

To start a return, please contact us at [Insert Contact Information] or visit our store at [Store Address] with your receipt and the product or livestock in question. Our team will be happy to assist you.

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.